Sisal Carpet UAE | Return Policy Benchmarks

Sisal Carpet UAE delivers high-quality sisal carpets along with efficient installation throughout the UAE. We have been involved in this industry for a long time and are well-known in the floorings market. With years of experience in the UAE, we have explored multiple innovative ideas to deliver and improve the carpet supply and customizations.

One standard return policy of our company is the assurance of quality from dispatching to the order fulfillment at customers’ doorstep but the chance of any mishap cannot be neglected. Our refund policy helps you tackle the issue in such circumstances effectively.

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Conditions under Which Returns Are Allowed to the Customers

Returns or refunds are made for customers in the following instances:

Incorrect Item Shipped

In case the wrong sisal carpet is shipped as compared to what was ordered from our website or order sheet, we can make a replacement without acquiring any further expenses such as delivery or return fee.

Damaged or Defective Product

When you receive a defective, damaged or faulty item upon receipt, we will arrange a return or refund of the same without incurring extra charges.

Product in Original Condition

Where you do not like the style, color, or texture of the sisal carpet and would like a replacement, which is allowed only if the item is in its original condition. However, the delivery fee shall be the responsibility of the client.

Disapproval of Return and Refund Conditions

Below are the instances that do not fall within the return and refund conditions:

Special Sisal Carpet Orders

Any products manufactured based on specific measurements, color choices, or customer preferences can only have returns and refunds issued if there are proven defects either before or during delivery.

Sale or Special Offer Products

Sisal carpets bought during special deals or offers cannot be refunded unless there are defects in the product or any wrong orders from the manufacturer.

Carpet Usage and Installation

Any form of installation, fitting, or usage of the sisal carpets makes it impossible to accept any refund or exchange demands.

Comprehensive Return and Replacement Procedure

Follow the steps indicated below to make a claim for refund or return in case all necessary conditions have been met:

Step 1: Contact to Customer Support

You can share your queries by contacting our support team through the inquiry form or send an email to Info@sisalcarpetuae.ae, and call us at +971 54 431 4123 for sharing details about the order and issue.

Step 2: Provide Visual Evidence

In some cases, clients may provide visual documentation, including pictures and videos that would show the situation and accelerate the review process.

Step 3: Approval Confirmation

Upon thorough analysis of your request, if it is considered eligible, a notification about the final decision will be sent by the company’s quality control department.

Processing Time and Method

The entire procedure of receiving a refund or making an exchange may last up to two business weeks.
Replacement requests are carried out immediately if the product is available in stock.
In case of any mistakes made by our company, we will take care of all the shipping and services fees under return policy security.
If the product is returned due to the customer’s preferences, he/she will need to cover the shipping expenses.